My disclaimer: Yes I am writing from a personal viewpoint, yes I am pissed, if you want to know what I am pissed about read away. If not, close this article down now. At the end of the article I want to know if posting the nasty on social media in your opinion is right or wrong.
We have probably ALL been guilty of putting a post on social media because we are pissed. Heck I took on Samsung over 4 brand new appliances that all failed within one week of installation. I posted my heart out and yes, I got positive results.
My husband took on Sam’s Club and got positive results.
I took on Carrabba’s and did not get much, but I don’t have to eat there again. We do have a choice.
I think posting to a company about an issue that happened or may not be getting resolved is just fine. They are a company, they don’t have to have big shoulders, their feelings won’t get hurt, they will usually take action.
A friend of mine took on a franchise car care company because they were over-charging college students for oil changes.
I take my corporate battles to Twitter – the @ symbol and the hashtag work so well there, better IMHO than on Facebook.
Now what happens when your complaint gets scaled down some and isn’t about a corporation but is about a person who doesn’t do what you expected them to do. Do you think it’s appropriate to go online and call this person out by name? Do you think it’s appropriate to go online and ask your friends if you should call this person out by name? I don’t in either case. Adults need to talk issues like this out with the person whom they feel wronged by, and if you have been wronged, or feel you have been wronged, you don’t need a consensus of opinion. You don’t need people to egg you on, just put on your adult underwear and handle it privately, where it should be handled.
Recently someone in the public eye posted this. They asked their friends if they should “…….call a so called marketing expert (especially FB) a fake and false advertiser. They pretend to know much, but then hide behind politics and financial gain. Should I call them out our not? Hard decision for me, but so far they are frauds.”
I read this post and said “Oh shit”, not because it was me the person was posting about, but because other people might/could think it was me. I am not a conceited, egotistical person, and I am not an expert – I live in a smaller area, and my reputation for being a pretty darn good marketing person is known especially on Facebook.
I put several disclaimer posts on this thread in a humorous style and hoped the original posting person would give my disclaimer posts validation but that did not happen. Instead a post appeared that read “nervous there Carole Sanek?? LOL!”
That was when I started to get private messages from mutual friends who did not think there was a lot to laugh about. I didn’t think so either.
The problem with the original post is that it got people to excitedly speculate as to who this terrible person is that did these terrible things in the name of FB marketing to the poster.
This is a really good and timely example of why it is really important to think before you push the post option. When I say “timely” it is because today I am being interviewed about the positives and negatives of social media and this little social media faux pas is front and center on my list of things to talk about.
I won’t use names, I just wouldn’t do that, but I could mention that this person is running for a political office and IMHO opinion should know better, but wait, unfortunately isn’t this just the tactic many politicians take when running for office? They hint at transgressors without giving names and get their supporters all excited.
Bringing this post back to not being about me LOL – what do you think? Is it appropriate in your opinion to be posting the nasty on social media?